Privacy policy
Last updated: May 29, 2026
Norvellox operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Norvellox is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.
We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
- Contact details including your name, address, billing address, shipping address, phone number, and email address.
- Financial information including payment card details, transaction information, billing information, and payment confirmations.
- Account information including usernames, passwords, preferences, and settings.
- Transaction information including purchases, returns, exchanges, cancellations, and shopping activity.
- Communications with us including customer support inquiries and related correspondence.
- Device information including browser type, IP address, device identifiers, and network connection information.
- Usage information regarding how and when you access or interact with the Services.
Personal Information Sources
We may collect personal information from the following sources:
- Directly from you when you create an account, place an order, contact us, or otherwise interact with the Services.
- Automatically through cookies, pixels, and similar technologies when you browse or use the Services.
- From service providers and vendors who process information on our behalf.
- From business partners, advertising partners, or other third parties.
How We Use Your Personal Information
Depending on how you interact with the Services, we may use personal information for the following purposes:
Provide, Tailor, and Improve the Services
We use your information to process orders, provide customer support, arrange shipping, manage returns and exchanges, maintain accounts, personalize your shopping experience, and improve our Services.
Marketing and Advertising
We may send promotional communications by email or other methods and display advertisements related to products or services that may interest you.
Security and Fraud Prevention
We use personal information to help detect, investigate, and prevent fraudulent, unauthorized, unsafe, or illegal activities and to maintain the security of the Services.
Communicating with You
We use your information to respond to inquiries, provide order updates, and maintain our customer relationship with you.
Legal Compliance
We may use personal information to comply with applicable laws, regulations, legal processes, or governmental requests.
How We Disclose Personal Information
We may disclose your personal information in the following circumstances:
- With Shopify and third-party service providers who assist with payment processing, fulfillment, shipping, analytics, cloud storage, customer support, and technical operations.
- With marketing and advertising partners to help provide personalized advertising and promotional services.
- When required to complete transactions or fulfill services requested by you.
- With affiliates or within our corporate group.
- In connection with legal obligations, investigations, mergers, acquisitions, bankruptcy proceedings, or protection of our rights and users.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information in order to provide and improve the Services. Information submitted through the Services may be shared with Shopify and third parties located in other countries.
To learn more about how Shopify uses your personal information, please visit:
Shopify Consumer Privacy Policy
Third-Party Websites and Links
The Services may contain links to third-party websites or platforms. We are not responsible for the privacy, security, or content of third-party services. We encourage you to review their privacy policies before providing personal information.
Children's Data
The Services are not intended for children under the age of majority in their jurisdiction. We do not knowingly collect personal information from children.
Security and Retention of Your Information
We use reasonable safeguards designed to protect your personal information. However, no security method is completely secure, and we cannot guarantee absolute security.
We retain personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements.
Your Rights and Choices
Depending on your location, you may have rights regarding your personal information, including:
- Right to access personal information.
- Right to request deletion of personal information.
- Right to correct inaccurate information.
- Right to data portability.
- Right to opt out of targeted advertising or certain data sharing practices.
- Right to withdraw consent where applicable.
You may exercise your rights by contacting us using the information provided below.
You can also learn more about privacy rights related to Shopify at:
Complaints
If you have complaints regarding how we process your personal information, please contact us using the information below. Depending on your jurisdiction, you may also have the right to lodge a complaint with your local data protection authority.
International Transfers
Your personal information may be transferred to, stored, and processed outside your country of residence. Where required, we rely on recognized legal mechanisms for international data transfers.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updated versions will be posted on this page with a revised “Last updated” date.
Contact Information
If you have any questions about this Privacy Policy or would like to exercise your privacy rights, please contact us:
Store Name: Norvellox
Legal Representative: Melanie Harding
Email: admin@norvellox.shop
Phone: +1 443-605-9766
Business Address: 10840c Powell Rd, Thurmont Maryland 21788, United States