Shipping policy
Last updated: May 29, 2026
Thank you for shopping with Norvellox. This Shipping Policy explains how we process, ship, and deliver orders placed through our store.
Order Processing Time
All orders are processed within 2–3 business days after payment has been successfully confirmed.
Please note:
- Orders are not processed or shipped on weekends or public holidays.
- Orders placed during weekends or holidays will be processed on the next business day.
- In the event of severe weather conditions, transportation disruptions, or other unforeseen circumstances, shipping may be delayed until conditions return to normal.
Shipping Time
Estimated delivery time is approximately 30–45 business days depending on the destination and local carrier operations.
Please understand that delivery times are estimates and may vary due to factors beyond our control.
Shipping Fees
Shipping costs and free shipping eligibility vary depending on the destination country or region.
- Applicable shipping fees (including any free shipping thresholds) will be clearly displayed at checkout before payment is completed
- Customers are responsible for reviewing shipping costs prior to placing an order
Shipping costs, if applicable, will be displayed during checkout before payment is completed.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
You can track your shipment at:
Please allow a few days for tracking information to update after shipment.
Lost Packages
If your package is lost during transit or has not arrived within the expected delivery timeframe, please contact us at:
Our support team will assist you as quickly as possible.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout. We are not responsible for delays or delivery issues caused by incorrect or incomplete addresses provided by customers.
Shipping Address
Norvellox
10840c Powell Rd
Thurmont, MD 21788
United States
Contact Information
If you have any questions regarding shipping or delivery, please contact us:
Store Name: Norvellox
Legal Representative: Melanie Harding
Email: admin@norvellox.shop
Phone: +1 443-605-9766
Business Address: 10840c Powell Rd, Thurmont, MD 21788, United States